News & Updates from Voyage Manager

21. February 2017 14:59
by Kim
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Check Calls versus Check Ins

21. February 2017 14:59 by Kim | 0 Comments

Duty of Care and Sign Of Life

Ensuring that your staff are safe while travelling is an integral part of your duty of care responsibilities. In addition to travel tracking you should also have a sign of life system that ensures that your employees are safe. The main types of sign of life services are Check Calls and Check Ins.

Check Call
Check call is where an employee calls a security number or operations center at set times on set days to confirm that they are OK. When a traveler fails to make a check call a process is initiated according to the company's standard operating procedures. This may involve something as simple as trying to contact the traveler to a full scale search and rescue operation.

With standard check calls the traveler has to arrange the check calls with the appropriate persons or service, add the check calls to their diaries and finally make the check calls at the right times. This opens up numerous opportunities for mistakes to be made. Automated check calls allow the travelers to have their check calls automatically created based on travel itineraries, and automatic reminders to be sent to the travelers. This makes the process easier for travelers, reduces the number of failed check calls and reduces costs for the company.

Check Ins

Check in is the process where a traveler confirms that he or she is OK through a feature phone, smartphone or computer rather than through a call to a duty phone or operations center. Unlike check calls, check ins are usually not scheduled with the traveler, but are done on an ad hoc basis.

Standard check-ins give you a less accurate picture of the state of your travelers, but in return is more cost effect and requires less management. Automated and active check-ins are where the check in service contacts the traveler at certain intervals and requests the traveler to confirm their status back. Once the traveler has been sent a request he or she has a certain time to confirm back. Administrators can receive updates when the travelers confirm their status or more often when the traveler has failed to check in.

The screenshot below shows travelers who have failed to make their check in within the specified time period and well as a pending check in for one traveler. The traveler is still within the accepted check in period. When a traveler has failed to check in the tracking platform will automatically notify administrators of the failed check in, allowing them to take appropriate action.

20. February 2017 13:54
by Kim
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Meet us at the Business Travel Show 2017

20. February 2017 13:54 by Kim | 0 Comments

The Business Travel Show is Europe’s largest specialised exhibition and conference bringing together over 7,000 European travel professionals. It’s the one event in Europe where visitors can compare and evaluate over 250 global brands covering everything from travel management and expenses to travel services, technology and Duty of Care. 

Meet us and our partner SIRisk on stand B564, in the Responsible Travel Management Zone. 

We are looking forward to speaking with you about a whole host of topics including travel, security and tax risk, over the two days. 

14. February 2017 11:42
by Kim
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Passive, Active and Automated Travel Tracking

14. February 2017 11:42 by Kim | 0 Comments

What is travel tracking
Travel tracking or itinerary tracking is the process of monitoring the movement of travellers. The systems that perform these services are generally referred to as travel trackers.

There are 3 main types of travel trackers, passive, active and automated.

Passive Travel Tracker
The most common type of travel tracker is the passive travel tracker. A passive travel tracker imports the itineraries from the booking engines (GDS), email itineraries or through manual entry and makes the data available to travel or security managers. They can only tell you where your employees are supposed to be, not where they actually are. This reduces both the accuracy and completeness of the data, making the systems less reliable than automated travel trackers. Passive travel trackers are still the most prevalent trackers on the market.

Active Travel Tracker
Active travel trackers are semi or fully automated tracking systems. They import itineraries in the same way as the passive travel trackers, but that is where the similarities end. Active travel trackers will then monitor the itineraries until they are completed, ensuring that the traveller has actually made it to the destination. This ensures data completeness and data accuracy, which is vital when incidents occur.

Automated Travel Tracker
Automated trackers are the next generation of travel trackers. They reduce the interaction required by travellers and support personnel to the bare minimum, ensuring more complete and accurate data than passive systems, while minimizing the burden on travellers and support staff. Travel activity is automatically processed and logged, and incidents are relayed to support staff immediately and automatically.

Automated travel trackers use a combination of itineraries, location tracking (GPS on devices or phones), expenses and other tools to provide the most accurate and complete tracking. 

Automated Tracking In Use
The screenshot below shows automated tracking in progress. The large green dot on the map is an itinerary location, in this case Oslo Airport. Green indicates that the traveler has arrived at the airport. The white does leading from the airport are GPS points where the traveler and the little green person just above Drammen is the currently location of the traveler. It is clear that automated travel tracking provides a level of detail that basic passive tracking cannot provide.

 

28. December 2016 17:21
by Kim
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Preventing Credit Card Fraud

28. December 2016 17:21 by Kim | 0 Comments

With real time expense tracking through Voyage Expense and travel tracking through Voyage Manager we can now provide real time card fraud monitoring, alerting and prevention. We are in a unique position of having information about the location of travellers as well as the locations of card transactions, something which is invaluable in identifying potential credit card fraud. Credit card companies will generally be limited to only having card transaction data. They do not have information about where the card owner is located. This makes it significantly more difficult for them to detect potential fraud.

19. December 2016 12:23
by Kim
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Travel approval added to compliance

19. December 2016 12:23 by Kim | 0 Comments

Our compliance service now supports pre trip travel approval, ensuring that travellers get approval before booking trips. This can reduce unnecessary costs associated with having to cancel trips due to travellers being denied travel, after they have booked their trips. Travel approval complements the other compliance features that include, monitoring the number of travellers travelling together, travel on restricted airlines and travel to restricted countries.

The travel approval process consists of a simple wizard that leads the traveller through a number of section. The sections include:

  • Countries to visit
  • Vaccination
  • Pssport & visa
  • Tax
  • Travel risk assessment

Once the traveller has filled in and submitted the travel plan, Voyage Manager processes the plan according to the client's operating procedure. For example if the trip is to a low risk country the traveller may get immediate approval. For high risk countries the traveller may require approval. If approval is required Voyage Manager notifies approvers of the pending trip plan. Approvers can then approve, decline the plan, or request that the traveller provide additional information. In any case the traveller is notified of the decision and can take the appropriate action.

24. November 2016 14:38
by Kim
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Voyage Manager adds real time travel tracking via card transactions and expense receipts

24. November 2016 14:38 by Kim | 0 Comments

 

We have added real time location tracking using expense receipts and card transactions. This means that we will be able to track travelers not just from travel bookings, check-ins and GPS data but also from the spending trail travellers leave during their trips. 

The moment a traveler makes a purchase using their card or they enter their expense into Voyage Expense (through the expense app, website or emailed receipt) Voyage Manager's travel tracker can automatically add the location of the transaction into the traveler's location trail. This further enhances our travel tracker, giving us additional information about where a traveler is and has been. 

Since the start of Voyage Manager we have provided travel tracking based on data from more sources than any other tracking platform. Our feeds include but are not limited to TMC (travel agency) bookings through GDSs, direct feeds from TMCs, email forwarding through TripIt and WorldMate, direct trip entry through apps and website, SMS, GPS, phone location and check ins. With expense receipts and card transactions we continue to innovate and provide the best and most accurate and flexible tracking platform on the market. 

 

 

15. November 2016 16:08
by Kim
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Credit card transactions from Yodlee

15. November 2016 16:08 by Kim | 0 Comments

We have implemented integration with the Envestnet | Yodlee Aggregation API. When we go live with the API, Voyage Expense will be able to fetch credit card transactions from major banks and credit card providers. Envestnet | Yodlee is the leading data aggregation and data analytics platform for financial data – delivering secure, user-permissioned access to over 15,500 data sources.

The Envestnet | Yodlee integration will allow all transactions made through users' accounts and cards to feed directly into our expense, tax and security platforms. This makes managing travel expenses significantly faster and easier, and provides a new level of tax and security monitoring. 

When used with the Voyage Manager tracking platform, Voyage Expense can monitor and alert of card fraud more accurately than any other fraud detection system.