News & Updates from Voyage Manager

14. January 2019 03:08
by John
0 Comments

Case Study - University of Aberdeen

14. January 2019 03:08 by John | 0 Comments

The Case: The successful implementation of Voyage Manager’s travel tracking system by the International Office at the University of Aberdeen in 2014, after receiving a positive recommendation from Glasgow University.         

The University of Aberdeen felt the need to have tools in place to ensure the safety and well being of staff and students when travelling abroad.

 The need arose with members of the International Office department having themselves experienced volatile situations out in the field, as well as having been informed of third party encounters with dangerous situations overseas, including hearing from academics that had been shot at.

 With the risk that high, they could not afford to rely on traditional communication avenues to keep track of faculty and university attendees, and decided to raise their levels of security to be less passive and more continually in touch with their whereabouts.

 What is fascinating to me is that our perceptions of risk are often unconsciously very biased...we would think nothing would happen.

 The Transformation: Having seen a number of incidents occur that could easily have escalated, the university felt compelled to question both its duty of care and the protocols it had put in place.

 Alongside accepting its own responsibilities, it required measures that were more robust than human nature, removing the need to rely on people remembering to keep the university informed via a text message, Whatsapp group or email whenever they were able to.

 Thanks to features such as daily automated requests for status updates and consensual location tracking, the university felt that Voyage Manager addressed the fundamental problem of being able to proactively check on a person’s safety through simple-to-use, live notification software.

 Voyage Manager offered something totally different, yet was so in tune with our needs and concerns.

 From the University of Aberdeen’s perspective, they had a consolidated and secure source of information, aggregating updates on members of the university who were travelling abroad from multiple data sources. They were also pleased with being able to configure the Voyage Manager system to suit their needs and help them navigate multiple time zones.

 They found Voyage Manager easy to implement and intuitive to use.

 The system is efficient and useful to our organisation. It was a nice reassurance to offer to our team and their next of kin. We feel empowered having the Voyage Manager system in place because we have access to a lot of security information. The more armed we are with flashpoints, in theory, the better prepared we should always be.

 A Real-Time Difference

 Voyage Manager opens a fundamental discussion about the nature of risk and who ultimately manages the risk. It poses difficult questions. “If a grave situation occurs when I am on a work trip, whose fault is it? Is it my boss’s fault, is it mine, or my attackers?”

 The looming question remains - what have we done to mitigate risk? Establishments may not be able to bullet-proof themselves, but this case illuminates how much things can improve when each party accepts their role in mitigating risk to the best of their ability.

 “We want to be the absolute industry leaders by having the system in place to maintain and monitor the safety and security of our staff, and Voyage Manager allows us to do that with tools that we did not have access to before.

 Key system outcomes for The University of Aberdeen:

  • Mitigates risk and liability to the best of their ability
  • Ensures teams’ and students’ safety and wellbeing
  • Automates interactions, reducing reliance on human nature
  • Saves time for travellers and operations team
  • Removes unnecessary worries

Working with John is brilliant. Fundamentally he understands the nature of our job and because he understands what we do and the places we go to, he understands the benefits of the system to us, and that makes a massive difference.

Case Study_University of Aberdeen.pdf (82.83 kb)

14. January 2019 02:54
by John
0 Comments

Case Study - Fugro GeoTeam

14. January 2019 02:54 by John | 0 Comments

The Case: Building an active and trusted travel tracking system to monitor marine acquisition and data gathering trips.

 Before an acquisition by CGG in 2013, Fugro GeoTeam was based in Oslo, Norway. They specialised in marine acquisition, which involved gathering data from the sea floor and looking for oil and gas resources mainly on the West coast of Nigeria or the East coast of Tanzania in Africa.

 There were sixty crew members, of which thirty on-boarded and thirty off-boarded every month. With half the crew swapping over that regularly, there was frequent travelling between the vessel and the homes of the crew, situated in various countries and cities around the world.

 At that time we were already thinking it would be good to have a travel tracking system in place which would save us a lot of hassle, time, and unnecessary worries for the families of the crew members. We were glad when Voyage Manager’s team approached us.

 The Transformation: With so much to and fro, Fugro GeoTeam decided to enable itself with a reliable travel tracking system. Monitoring the crew’s movements meant the company  could notify support staff of a trip’s status as it was in progress.

 John and his team knew our company’s problems. Their caring attitude about our business and its nature meant it was easy to start working with them. We found it very easy to implement Voyage Manager into our business. The system had this very intuitive user interface, we didnt need a course in order to learn it. The great thing was that it was so simple.

 Fugro GeoTeam work with oil and gas companies. This is a sector that is strongly scrutinised in light of safety and environmental issues, so naturally clients would ask what processes were in place to protect travelling crew members and what procedures are followed when something happens.

 Having a system in place that we could trust allowed us to monitor our crew. Voyage Manager contributed to us building our credibility and reputation as a company.

 Voyage manager also opened doors to newer more efficient practices, enabling teams with the ability to create and submit documentation in an automated fashion.

 We also realised that having knowledge was key. This solution allowed us to be ahead of the game in both dangerous situations as well as small easy tasks, such as a no show flight or a delayed flight. A much more effective business practice.

 A Game Changer

 Essentially, Voyage Manager, empowered the entire team. Having travel itineraries on cell phones, wider access to relevant data, and a notification system that could provide alerts or SOS capabilities when something out of the ordinary opened, a new communication channel throughout the company, therefore allowing each facet of Fugro GeoTeam to better fulfil its individual goals.

 Key system outcomes for the Fugro GeoTeam:

  • Saves a lot of hassle, time and unnecessary worries
  • Contributes to building our company’s credibility and reputation
  • Automates creation and submission of documentation
  • Allows to be ahead of the game
  • Improves efficiency of business practices

 The biggest fans of Voyage Manager were the Health, Safety and Environment department and crewing manager, they were very fond of this system. Employees liked to be protected and feel safe on the job, and were relieved knowing that they are safe being untracked during personal time."

Case Study_Fugro GeoTeam.pdf (77.44 kb)

14. May 2018 15:38
by John
0 Comments

Anonymous Tracking is Taking Off

14. May 2018 15:38 by John | 0 Comments

With GDPR taking effect as of the 25th of May 2018, data privacy is now at the front of every company's mind. 

At Voyage manager we are strong belivers in people's right to privacy, which is why, in 2015 we introduced the world's first anonymous travel tracker. We developed anonymous travel tracking to help companies comply with their duty of care requirements while at the same time giving travellers and employees the privacy they want. Our anonymous travel tracker tracks where travellers are, while hiding their identity. When a disaster or incident occurs the client can disable anonymity so that security staff can respond to the traveller. Once the issue has been resolved, anonymity is re-enabled.

Interest in anonymous travel tracking has grown exponentially over the last year as companies realize the benefits of anonymous tracking. Travellers are more likely to support and engage with a tracking platform that preserves their anonymity.

For more information about anonymous tracking see https://www.voyagemanager.com/Landing/Voyage_Manager_Anonymous_Travel_Tracking.aspx.

23. May 2017 12:00
by Kim
0 Comments

MSI's Business Travel Tracking division partners with Voyage Manager

23. May 2017 12:00 by Kim | 0 Comments

In today’s ever-expanding global regulatory environment, it is imperative that organizations implement a consistent process for collecting and managing employee travel and location information to address employee security, tax, and immigration related concerns, along with a broad number of corporate risk, permanent establishment and compliance issues.

To respond to this growing need, MSI has partnered with Voyage Manager to leverage their technologies and processes in order to meet the compliance and duty of care requirements of corporations worldwide.

“We believe our partnership with Voyage Manager, allows us to bring the most comprehensive employee travel tracking and data management solution to the marketplace today ” said Timm Runnion, CEO of MSI. “This solution provides  standardized processes and technology which can be applied enterprise wide, eliminating the redundancies inherent when providing necessary information to multiple downstream service companies and globally to governmental tax and immigration departments.”

MSI Global Talent Solutions LLC is a professional services organization that focuses on helping organizations to grow compete and globalize.  Through our compliance support businesses,  MSI Global Immigration and MSI Global Compensation and Tax Administration, we are also able to seamlessly interpret the employee travel data into mission critical services designed to proactively keep their employees  compliant and to avoid any unnecessary security risks that may result from their travel activities.

Voyage Manager CEO John Scott says "We are delighted and excited to be working closely with MSI and their team and we look forward to the opportunities this partnership will bring to Voyage Manager, MSI and our clients."

1. April 2017 09:24
by Kim
0 Comments

Voyage Manager Introduces Predictive Tracking

1. April 2017 09:24 by Kim | 0 Comments

New Voyage Manager technology, Voyage Forecast, can accurately predict where a traveler will be at any given time in the future.

Voyage Manager has taken another major leap forward in the world of traveler tracking with predictive tracking, also known as Voyage Forecast. We will know where your travelers are going to be, before they know they are going there.

Voyage Manager’s quantum temporal AI (artificial intelligence) team, part of Voyage Manager’s skunkworks, has been working on this for the past eight years, with a major breakthrough having occurred in December 2016. Since then, we have been validating our results, and we are now proud to present our predictive tracking technology to the world.

 Voyage Forecast can currently predict events and traveler locations up to one week into the future with 80% accuracy and one day into the future with 99.99% accuracy. Within the next few months, the long-term predictions will be finetuned, allowing for higher accuracy rates as the technology develops.

Although we cannot reveal too much about our methods, we use AI, machine learning, game theory, and open source data as well as other proprietary technologies and data to make these futuristic predictions. All of this may sound like something from a Philip K Dick story, but Voyage Forecast is a development that Voyage Manger is sure will be the tool of the future – it told us so itself!

At the core of our prediction engine is our classified temporal “brain”. The “brain” functions in such a way that it can foresee patterns and events for individuals and the world as a whole. Combining traveler predictions and the now foreseeable future world events will enable organizations to plan and take action on possible disasters before they begin to escalate. Since the breakthrough in December, businesses, individuals, and governments have all expressed interest in acquiring sole rights to Voyage Forecast, however, Voyage Manager is dedicated to ensuring that everyone has the opportunity to benefit and will be rolling out a tiered pricing strategy shortly.

For more information about Voyage Forecast, Voyage Manager, or any other Voyage Manager technologies, please contact company director John Scott.

21. February 2017 14:59
by Kim
0 Comments

Check Calls versus Check Ins

21. February 2017 14:59 by Kim | 0 Comments

Duty of Care and Sign Of Life

Ensuring that your staff are safe while travelling is an integral part of your duty of care responsibilities. In addition to travel tracking you should also have a sign of life system that ensures that your employees are safe. The main types of sign of life services are Check Calls and Check Ins.

Check Call
Check call is where an employee calls a security number or operations center at set times on set days to confirm that they are OK. When a traveler fails to make a check call a process is initiated according to the company's standard operating procedures. This may involve something as simple as trying to contact the traveler to a full scale search and rescue operation.

With standard check calls the traveler has to arrange the check calls with the appropriate persons or service, add the check calls to their diaries and finally make the check calls at the right times. This opens up numerous opportunities for mistakes to be made. Automated check calls allow the travelers to have their check calls automatically created based on travel itineraries, and automatic reminders to be sent to the travelers. This makes the process easier for travelers, reduces the number of failed check calls and reduces costs for the company.

Check Ins

Check in is the process where a traveler confirms that he or she is OK through a feature phone, smartphone or computer rather than through a call to a duty phone or operations center. Unlike check calls, check ins are usually not scheduled with the traveler, but are done on an ad hoc basis.

Standard check-ins give you a less accurate picture of the state of your travelers, but in return is more cost effect and requires less management. Automated and active check-ins are where the check in service contacts the traveler at certain intervals and requests the traveler to confirm their status back. Once the traveler has been sent a request he or she has a certain time to confirm back. Administrators can receive updates when the travelers confirm their status or more often when the traveler has failed to check in.

The screenshot below shows travelers who have failed to make their check in within the specified time period and well as a pending check in for one traveler. The traveler is still within the accepted check in period. When a traveler has failed to check in the tracking platform will automatically notify administrators of the failed check in, allowing them to take appropriate action.

14. February 2017 11:42
by Kim
0 Comments

Passive, Active and Automated Travel Tracking

14. February 2017 11:42 by Kim | 0 Comments

What is travel tracking
Travel tracking or itinerary tracking is the process of monitoring the movement of travellers. The systems that perform these services are generally referred to as travel trackers.

There are 3 main types of travel trackers, passive, active and automated.

Passive Travel Tracker
The most common type of travel tracker is the passive travel tracker. A passive travel tracker imports the itineraries from the booking engines (GDS), email itineraries or through manual entry and makes the data available to travel or security managers. They can only tell you where your employees are supposed to be, not where they actually are. This reduces both the accuracy and completeness of the data, making the systems less reliable than automated travel trackers. Passive travel trackers are still the most prevalent trackers on the market.

Active Travel Tracker
Active travel trackers are semi or fully automated tracking systems. They import itineraries in the same way as the passive travel trackers, but that is where the similarities end. Active travel trackers will then monitor the itineraries until they are completed, ensuring that the traveller has actually made it to the destination. This ensures data completeness and data accuracy, which is vital when incidents occur.

Automated Travel Tracker
Automated trackers are the next generation of travel trackers. They reduce the interaction required by travellers and support personnel to the bare minimum, ensuring more complete and accurate data than passive systems, while minimizing the burden on travellers and support staff. Travel activity is automatically processed and logged, and incidents are relayed to support staff immediately and automatically.

Automated travel trackers use a combination of itineraries, location tracking (GPS on devices or phones), expenses and other tools to provide the most accurate and complete tracking. 

Automated Tracking In Use
The screenshot below shows automated tracking in progress. The large green dot on the map is an itinerary location, in this case Oslo Airport. Green indicates that the traveler has arrived at the airport. The white does leading from the airport are GPS points where the traveler and the little green person just above Drammen is the currently location of the traveler. It is clear that automated travel tracking provides a level of detail that basic passive tracking cannot provide.

 

28. December 2016 17:21
by Kim
0 Comments

Preventing Credit Card Fraud

28. December 2016 17:21 by Kim | 0 Comments

With real time expense tracking through Voyage Expense and travel tracking through Voyage Manager we can now provide real time card fraud monitoring, alerting and prevention. We are in a unique position of having information about the location of travellers as well as the locations of card transactions, something which is invaluable in identifying potential credit card fraud. Credit card companies will generally be limited to only having card transaction data. They do not have information about where the card owner is located. This makes it significantly more difficult for them to detect potential fraud.

19. December 2016 12:23
by Kim
0 Comments

Travel approval added to compliance

19. December 2016 12:23 by Kim | 0 Comments

Our compliance service now supports pre trip travel approval, ensuring that travellers get approval before booking trips. This can reduce unnecessary costs associated with having to cancel trips due to travellers being denied travel, after they have booked their trips. Travel approval complements the other compliance features that include, monitoring the number of travellers travelling together, travel on restricted airlines and travel to restricted countries.

The travel approval process consists of a simple wizard that leads the traveller through a number of section. The sections include:

  • Countries to visit
  • Vaccination
  • Pssport & visa
  • Tax
  • Travel risk assessment

Once the traveller has filled in and submitted the travel plan, Voyage Manager processes the plan according to the client's operating procedure. For example if the trip is to a low risk country the traveller may get immediate approval. For high risk countries the traveller may require approval. If approval is required Voyage Manager notifies approvers of the pending trip plan. Approvers can then approve, decline the plan, or request that the traveller provide additional information. In any case the traveller is notified of the decision and can take the appropriate action.