Check call is where an employee calls a security number or operations center at set times on set days to confirm that they are OK. When a traveller fails to make a check call a process is initiated according to the company's standard operating procedures. This may involve something as simple as trying to contact the traveller to a full scale search and rescue operation.
With standard check calls the traveller has to arrange the check calls with the appropriate persons or service, add the check calls to their diaries and finally make the check calls at the right time. This opens up numerous opportunites for mistakes.
Automated check calls allow the travellers to have their check calls automatically created and managed based on rules such as travel itineraries, activity or country ris. Automatic reminders are sent to the travellers. This makes the process easier for travellers, reduces the number of failed check calls and reduces costs for the company.