From the moment a trip starts, until the trip ends Pulse monitors the travelers safety. Unlike check calls there is no need to add reminders to a calendar or coordinate with the monitoring team, as the system does the scheduling automatically.
Once a day, during the trip, Pulse sends a check in request to the traveller to confirm that they are OK. The message is sent using multiple channels of communication (SMS, email and / or automated voice call) to ensure that the message is received by the traveller. The traveller will have a set amount of time to confirm back that everything is OK.
If a traveller does not notify within the set time period a check-in failure is activated and relevant parties are notified. It is only at this point that the security manager or operations room are notified. This reduces the cost and burden on the support team as well as the traveller.
If the traveller has short layovers throughout a journey the system will delay the check ins until there is a more convenient time to request the check ins. The system also takes into account the local time of the traveller, ensuring that the requests are only sent at convenient times, not in the middle of the night.