Voyage Manager Support
Help with the Voyage Manager Portal — for customers and travellers.
How to get help
There are two ways to reach support:
- Ask the support assistant — open the chat in the bottom-right of this page and ask a question in plain English. The assistant answers from our published knowledge base. It can't see your account, travellers, or trips.
- Email support@voyagemanager.com — best for anything specific to your account, or anything the assistant can't answer. Include a short description and screenshots where you can.
If you can't log in to the Portal, the assistant on this page is the right starting point — no login required.
What the assistant covers
The assistant focuses on how to use the Portal: managing trips, the Nucleus mobile app, climate / CO2 reporting, account questions, and what data the bot can and can't see. It's deliberately conservative — when it isn't confident, it points you straight to the support team rather than guessing.
Looking for something else?
For general product questions before signing up, see the FAQ or the assistant on any other page of the site (it's tuned for pre-sales questions). For pricing, see the pricing page.