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Check Call versus Check In

Ensuring that your staff are safe while travelling is an integral part of your duty of care responsibilities. In addition to travel tracking you should also have a sign of life system that ensures that your employees are safe. The types of sign of life serve are Check Call and Check In.

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    Check Call

    Check call is where an employee calls a security number or operations center at set times on set days to confirm that they are OK. When a traveller fails to make a check call a process is initiated according to the company's standard operating procedures. This may involve something as simple as trying to contact the traveller to a full scale search and rescue operation.


    With standard check calls the traveller has to arrange the check calls with the appropriate persons or service, add the check calls to their diaries and finally make the check calls at the right time. This opens up numerous opportunites for mistakes to be made. Automated check calls allow the travellers to have their check calls automatically created based on travel itineraries, and automatic reminders to be sent to the travellers. This makes the process easier for travellers, reduces the number of failed check calls and reduces costs for the company.

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    Check In

    Check in is the process where a traveller confirms that he or she is OK through a smart phone or computer rather than through a call to a duty phone or operations center. Unlike check calls, check ins are usually not scheduled, but are done on an ad hoc basis.


    Standard check-ins give you a less accurate picture of the state of your travellers, but in return is more cost effect and requires less management. Automated and active check-in is where the check in service contacts the traveller at certain intervals and requests the traveller to confirm back. Once the traveller has been sent a request he or she has a certain time to confirm back. Administrators can receive updates when the travellers confirm their status or more often when the traveller has failed to check in.


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    How Can We Help You

    VM Pulse is the only automated sign of life service in the world.As a customer you can choose to use check call, check in or both.


    Our check call makes it easy to add check calls, be it individual check calls or a range of check calls. Once a check call has been added we start monitoring the check call. An hour before the check call expires the support team is notified of the pending check call and the traveller receives a check call reminder. This ensures that all relevant parties are of aware of the pending check call. If the traveller fails to make the check call the support staff will again be notified allowing them to take appropriate action.


    Our fully automated check in is activated the moment your travellers' trips start. Once a day during a trip the traveller receives an SMS, email and or voice call asking him/her to check in. Once the request has been sent the traveller has a certain amount of time to check in, via SMS, web, voice call or mobile app. Failure to check in within the specified period causes a check in failure, notifying the support team.


    For most companies we recommend using check in over check call. Check in requires less administration, has fewer errors and costs less to implement than check calls.


    As a customer you can choose to manage the check calls and check ins yourself, or you can let a security or assistance company handle the administration and operational responsibility. Our primary assistance partner is Northcott Global Solutions..