Check-In versus Check Call

Ensuring Travellers Are Safe

Ensuring that your staff are safe while travelling is an integral part of your duty of care responsibilities. In addition to travel tracking you should also have a sign of life system that regularly ensures that your employees are safe. The sign of life services are Check Call and Check-In.

Daily check calls or check-ins help to keep travellers safe while travelling


Check-in is the process where a traveller confirms that he or she is OK through a smart phone or computer rather than through a call to a duty phone or operations center. Check-ins are a cost effective sign of life service for both travellers and employers, as it requires little effort on both parties.

Automated and active check-in is where the check in service contacts a traveller at certain intervals and requests that the traveller to confirm back. Once the traveller has been sent a request he or she has a certain time to confirm back. Administrators can receive updates when the travellers confirm their status or more often when the traveller has failed to check in.

Check-ins are very automated and cost efficient, both financially and resource wise.

Check Call

Check call is where an employee calls a security number or operations center at set times on set days to confirm that they are OK. When a traveller fails to make a check call a process is initiated according to the company's standard operating procedures. This may involve something as simple as trying to contact the traveller to a full scale search and rescue operation.

With standard check calls the traveller has to arrange the check calls with the appropriate persons or service, add the check calls to their diaries and finally make the check calls at the right time. This opens up numerous opportunites for mistakes.

Automated check calls allow the travellers to have their check calls automatically created and managed based on rules such as travel itineraries, activity or country ris. Automatic reminders are sent to the travellers. This makes the process easier for travellers, reduces the number of failed check calls and reduces costs for the company.

Check calls ensure that travellers are OK by administators or operators verifying the currect status of the travellers

How Voyage Manager Can Help You

Pulse is the only fully automated sign of life service. It's easy to use, customizable and automated, making it a very cost effective solution for your organization.

Manage the check calls and check-ins yourself, or let a security or assistance company handle the administration and operational responsibility.

To find out more email us at or click the link below to book a demo.

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Pulse helps travellers keep safe through check call and check in services.