News & Updates from Voyage Manager

14. January 2019 03:08
by John

Case Study - University of Aberdeen

14. January 2019 03:08 by John | 0 Comments

The Case: The successful implementation of Voyage Manager’s travel tracking system by the International Office at the University of Aberdeen in 2014, after receiving a positive recommendation from Glasgow University.         

The University of Aberdeen felt the need to have tools in place to ensure the safety and well being of staff and students when travelling abroad.

 The need arose with members of the International Office department having themselves experienced volatile situations out in the field, as well as having been informed of third party encounters with dangerous situations overseas, including hearing from academics that had been shot at.

 With the risk that high, they could not afford to rely on traditional communication avenues to keep track of faculty and university attendees, and decided to raise their levels of security to be less passive and more continually in touch with their whereabouts.

 What is fascinating to me is that our perceptions of risk are often unconsciously very biased...we would think nothing would happen.

 The Transformation: Having seen a number of incidents occur that could easily have escalated, the university felt compelled to question both its duty of care and the protocols it had put in place.

 Alongside accepting its own responsibilities, it required measures that were more robust than human nature, removing the need to rely on people remembering to keep the university informed via a text message, Whatsapp group or email whenever they were able to.

 Thanks to features such as daily automated requests for status updates and consensual location tracking, the university felt that Voyage Manager addressed the fundamental problem of being able to proactively check on a person’s safety through simple-to-use, live notification software.

 Voyage Manager offered something totally different, yet was so in tune with our needs and concerns.

 From the University of Aberdeen’s perspective, they had a consolidated and secure source of information, aggregating updates on members of the university who were travelling abroad from multiple data sources. They were also pleased with being able to configure the Voyage Manager system to suit their needs and help them navigate multiple time zones.

 They found Voyage Manager easy to implement and intuitive to use.

 The system is efficient and useful to our organisation. It was a nice reassurance to offer to our team and their next of kin. We feel empowered having the Voyage Manager system in place because we have access to a lot of security information. The more armed we are with flashpoints, in theory, the better prepared we should always be.

 A Real-Time Difference

 Voyage Manager opens a fundamental discussion about the nature of risk and who ultimately manages the risk. It poses difficult questions. “If a grave situation occurs when I am on a work trip, whose fault is it? Is it my boss’s fault, is it mine, or my attackers?”

 The looming question remains - what have we done to mitigate risk? Establishments may not be able to bullet-proof themselves, but this case illuminates how much things can improve when each party accepts their role in mitigating risk to the best of their ability.

 “We want to be the absolute industry leaders by having the system in place to maintain and monitor the safety and security of our staff, and Voyage Manager allows us to do that with tools that we did not have access to before.

 Key system outcomes for The University of Aberdeen:

  • Mitigates risk and liability to the best of their ability
  • Ensures teams’ and students’ safety and wellbeing
  • Automates interactions, reducing reliance on human nature
  • Saves time for travellers and operations team
  • Removes unnecessary worries

Working with John is brilliant. Fundamentally he understands the nature of our job and because he understands what we do and the places we go to, he understands the benefits of the system to us, and that makes a massive difference.

Case Study_University of Aberdeen.pdf (82.83 kb)

14. January 2019 02:54
by John

Case Study - Fugro GeoTeam

14. January 2019 02:54 by John | 0 Comments

The Case: Building an active and trusted travel tracking system to monitor marine acquisition and data gathering trips.

 Before an acquisition by CGG in 2013, Fugro GeoTeam was based in Oslo, Norway. They specialised in marine acquisition, which involved gathering data from the sea floor and looking for oil and gas resources mainly on the West coast of Nigeria or the East coast of Tanzania in Africa.

 There were sixty crew members, of which thirty on-boarded and thirty off-boarded every month. With half the crew swapping over that regularly, there was frequent travelling between the vessel and the homes of the crew, situated in various countries and cities around the world.

 At that time we were already thinking it would be good to have a travel tracking system in place which would save us a lot of hassle, time, and unnecessary worries for the families of the crew members. We were glad when Voyage Manager’s team approached us.

 The Transformation: With so much to and fro, Fugro GeoTeam decided to enable itself with a reliable travel tracking system. Monitoring the crew’s movements meant the company  could notify support staff of a trip’s status as it was in progress.

 John and his team knew our company’s problems. Their caring attitude about our business and its nature meant it was easy to start working with them. We found it very easy to implement Voyage Manager into our business. The system had this very intuitive user interface, we didnt need a course in order to learn it. The great thing was that it was so simple.

 Fugro GeoTeam work with oil and gas companies. This is a sector that is strongly scrutinised in light of safety and environmental issues, so naturally clients would ask what processes were in place to protect travelling crew members and what procedures are followed when something happens.

 Having a system in place that we could trust allowed us to monitor our crew. Voyage Manager contributed to us building our credibility and reputation as a company.

 Voyage manager also opened doors to newer more efficient practices, enabling teams with the ability to create and submit documentation in an automated fashion.

 We also realised that having knowledge was key. This solution allowed us to be ahead of the game in both dangerous situations as well as small easy tasks, such as a no show flight or a delayed flight. A much more effective business practice.

 A Game Changer

 Essentially, Voyage Manager, empowered the entire team. Having travel itineraries on cell phones, wider access to relevant data, and a notification system that could provide alerts or SOS capabilities when something out of the ordinary opened, a new communication channel throughout the company, therefore allowing each facet of Fugro GeoTeam to better fulfil its individual goals.

 Key system outcomes for the Fugro GeoTeam:

  • Saves a lot of hassle, time and unnecessary worries
  • Contributes to building our company’s credibility and reputation
  • Automates creation and submission of documentation
  • Allows to be ahead of the game
  • Improves efficiency of business practices

 The biggest fans of Voyage Manager were the Health, Safety and Environment department and crewing manager, they were very fond of this system. Employees liked to be protected and feel safe on the job, and were relieved knowing that they are safe being untracked during personal time."

Case Study_Fugro GeoTeam.pdf (77.44 kb)